Terms of service

Last updated: September 2026

These Terms of Service ("Terms") apply when you browse or buy from Coolection, including at coolection.com, through the Shop app, and in person at conventions and events. By placing an order or using our site, you agree to these Terms. "Coolection," "we," "us," and "our" mean Coolection of Bucks County, Pennsylvania. "You" means the person using our site or buying from us.

1. Eligibility & accounts

You must be at least 18 years old, or have a parent's or guardian's permission, to buy from us. Please give accurate contact, shipping, and payment information. If you create an account, you're responsible for keeping your login secure and for activity on your account.

2. Products, photos & condition

We sell new and pre-owned video games, consoles, accessories, trading cards, and collectibles.

• Video games: listings show photos of the actual item you'll receive. We don't use stock photos for video games.
• Trading cards: we're moving to photos of the actual card for every card priced $40 or more. Until that's complete, some cards, especially older Magic: The Gathering singles, may still show stock images. Cards priced under $40 use stock images of that card. In every case, the listing's condition grade describes the copy you'll receive.
• Sealed products, consoles, accessories, and other collectibles may use stock or representative photos unless the listing says otherwise.
• The listing's description and condition grade describe what you're buying. If a stock or representative photo and the written description disagree, the description controls.
• Pre-owned items may show age and wear consistent with their listed condition.
• Authenticity: everything we sell is authentic unless the listing clearly says otherwise, for example "reproduction" or "repro."
• Compatibility: you're responsible for confirming an item works with your system, region, and display before buying.

3. Prices & pricing errors

• Prices are in U.S. dollars unless shown otherwise, and may change at any time, including through automated updates.
• If an item is listed at an incorrect price because of a typo, a system or sync error, or any other mistake, we may cancel the order and give you a full refund, even after you've received an order confirmation. We'll let you know by email.
• The price you pay is the price shown when you place your order. We don't offer price adjustments if a price changes after your purchase.

4. Orders

An order confirmation means we received your order. It doesn't guarantee we can fulfill it. We may refuse or cancel any order, with a full refund of anything charged, for reasons including:

• the item is no longer available (many items are one-of-a-kind and may sell at an event at the same time);
• a pricing or listing error;
• suspected fraud or unauthorized payment (see section 5);
• quantity limits (see below).

Quantity limits: we may limit or refuse quantities per customer, household, address, or payment method, especially for sealed products and new releases.

5. Payment & fraud prevention

By placing an order, you authorize us, or our payment processor, to charge your payment method for the full order total. We screen every order for fraud. Orders identified as high risk may be cancelled and refunded automatically. In some cases, we may instead contact you before shipping to verify your identity, for example with a photo ID showing your name and address and/or proof that you hold the payment card used. If we contact you, please respond within 3 business days, or the order will be cancelled and refunded.

6. Shipping & delivery

• We ship to the address you enter at checkout. Please check it carefully.
• We aim to ship orders within 1–2 business days. Orders placed in the evening, on weekends, or on holidays begin processing the next business day.
• Delivery dates are estimates, not guarantees. Estimated delivery dates shown at checkout, in the Shop app, or with a Shop Promise badge are calculated automatically by Shopify and the carriers from typical transit times. Coolection doesn't set these dates and doesn't guarantee them. Once we hand your package to the carrier, its delivery speed is up to the carrier, and weather, holidays, and carrier volume can cause delays. A package that arrives after the estimated date isn't considered late or defective under these Terms or our Refund Policy. Any guarantee or benefit the Shop app offers for Shop Promise orders is provided by Shop under its own terms.
• Shipping charges shown at checkout include postage and handling.
• Orders of $250 or more ship with signature confirmation.
• Once tracking shows the package delivered to the address you provided, responsibility for it passes to you. What to do if a package is missing, damaged, or lost is covered in our Refund Policy.
• Canada: import duties, taxes, tariffs, and carrier or brokerage fees are the buyer's responsibility and aren't included in our prices or shipping charges. See our Refund Policy for details.

For more, see our Shipping Policy.

7. Returns, refunds & cancellations

Returns, refunds, cancellations, missing or lost packages, and in-person purchases are covered by our Refund Policy at coolection.com/policies/refund-policy. It is part of these Terms.

8. Chargebacks & disputes with your bank

Please contact support@coolection.com before opening a dispute with your bank or card company. We answer every message, and most issues are resolved quickly. If a dispute is filed on an order that was delivered and matched its description, we'll respond with our records, including tracking, photos, and correspondence, and we may decline future orders from that account.

9. Marketplaces & auctions on other platforms

We also sell through third-party platforms, such as eBay, and may host live sales or auctions there. Purchases made on another platform are governed by that platform's terms, payment rules, and buyer protections. Where the platform allows, our Refund Policy also applies to items we ship. Winning bids in auctions are binding under that platform's rules.

10. Reviews & content you share

If you post reviews, photos, or other content about us or our products, you keep ownership of it. You give Coolection a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it for our store and marketing. We may remove content that is false, abusive, off-topic, or violates these Terms.

11. Using our site

Please use our site only for lawful purposes. You may not:

• use bots, scripts, or other automated tools to buy, reserve, or check out products;
• scrape or copy our listings, photos, or prices;
• interfere with the site or its security, or impersonate anyone.

We may suspend access or cancel orders connected to this kind of activity.

12. Trademarks

Game, console, and trading card names, logos, and artwork belong to their respective owners, such as Nintendo, Sony, Microsoft, Sega, Wizards of the Coast, The Pokémon Company, and Disney. Coolection is an independent reseller and isn't affiliated with or endorsed by them. Our own name, logo, photos, and site content belong to Coolection.

13. Disclaimers & limitation of liability

Except as stated in our Refund Policy or as required by law, products and our site are provided "as is." To the fullest extent permitted by law, Coolection isn't liable for indirect, incidental, special, or consequential damages, and our total liability for any claim related to an order is limited to the amount you paid for the item(s) involved. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to hold Coolection harmless from claims or losses caused by your misuse of our site or your violation of these Terms.

15. Governing law & disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania. If you have a problem, please contact support@coolection.com first. We'll try to resolve it informally within 30 days. If we can't, any dispute will be handled in the state or federal courts located in Bucks County, Pennsylvania, except that either of us may bring an individual claim in small claims court where it qualifies.

16. Privacy

Our Privacy Policy explains how we collect and use your information, and is part of these Terms.

17. Changes & general terms

We may update these Terms from time to time. The "Last updated" date above shows the current version, and the version posted when you place an order applies to that order. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with our Refund, Shipping, and Privacy Policies, are the full agreement between you and Coolection.

18. Contact us

support@coolection.com Coolection · PO Box 10 · Fountainville, PA 18923