Shipping policy

Where we ship

We ship to all 50 U.S. states, to U.S. military addresses (APO/FPO/DPO), and to Canada. We don't currently ship to U.S. territories or other countries.

Military addresses ship by USPS only. Delivery to APO/FPO/DPO addresses often takes longer than domestic delivery, sometimes several weeks, and may require a customs form.

Shipping options

You'll choose your shipping method at checkout, where live rates and options are shown for your address.

• United States: USPS (Ground Advantage, Priority Mail) and UPS (Ground, Ground Saver, 3 Day Select, 2nd Day Air).
• Canada: USPS international services and DHL Express.

Shipping charges shown at checkout include postage and handling. Every order ships with tracking.

Processing time

We aim to ship every order within 1–2 business days (Monday–Friday, excluding major U.S. holidays). Orders placed in the evening, on weekends, or on holidays begin processing the next business day. During high-volume periods, such as the holidays and big sales, processing may take an extra business day.

We occasionally pause online orders while we're selling at conventions. When that happens, a notice on our site shows the dates, and orders resume shipping as soon as we're back.

Delivery estimates

Delivery dates are estimates, not guarantees. Dates shown at checkout, in the Shop app, or with a Shop Promise badge are calculated automatically by Shopify and the carriers. Once your package is with the carrier, delivery speed is up to them, and weather, holidays, and carrier volume can cause delays. See our Terms of Service for details.

Holiday shipping 2026

To receive your order by December 25, please order by:

These dates are based on the carriers' recommended holiday shipping dates plus our processing time. They're our best guidance, not a guarantee. Carriers are closed on Thanksgiving (Nov 26) and Christmas Day (Dec 25).

Signature confirmation

Orders of $250 or more ship with signature confirmation, so someone must be there to accept the package.

Tracking

When your order ships, we'll email your tracking number. You'll also get updates when your package is out for delivery and when it's delivered.

Missing, damaged, or lost packages

If your package is marked Delivered but you can't find it, arrived damaged, or seems lost in transit, please follow the steps in our Refund Policy (coolection.com/policies/refund-policy). It explains exactly what to do and how we'll help.

Address accuracy

Please double-check your shipping address at checkout. Changing the address after an order ships may not be possible. Packages returned because of an incorrect or incomplete address, or refused delivery, are handled as described in our Refund Policy.

Canada: duties, taxes & customs

Canadian orders may be charged import duties, taxes, tariffs, and carrier or brokerage fees on delivery. These are the buyer's responsibility and aren't included in our prices or shipping charges. Customs processing can also add time to delivery. See the Canada section of our Refund Policy for full details.

Local pickup

We don't offer everyday local pickup. If we've announced that we'll be at a convention or event, you can email support@coolection.com in advance to arrange picking up your order there.

Questions

Email support@coolection.com with your order number, and we'll be happy to help.