Privacy Policy and Data Usage Statement

Last Updated: September 2025

Introduction

At Coolection, we take your privacy and the protection of your personal information seriously. This Privacy Policy and Data Usage Statement explains how we collect, use, and safeguard your data when you visit our website, make purchases, or communicate with us. By using our site, you consent to the practices described below.

1. Information We Collect

We collect information from you when you visit our site, place an order, sign up for our newsletter, or opt in to receive SMS messages. The types of information we may collect include:
- Personal Information: Name, email address, billing and shipping address, and payment details.
- Account and Transaction Data: Order history, product preferences, and communication records.
- Device and Usage Data: IP address, browser type, and interaction data through cookies or analytics tools.
- SMS Information: Phone numbers provided for text message communication or marketing programs.

2. How We Use Your Information

We use your information to:
- Process and fulfill your orders.
- Communicate order updates and respond to inquiries.
- Send promotional emails or text messages (with your consent).
- Improve site functionality, user experience, and marketing effectiveness.
- Detect, prevent, and address fraudulent or unauthorized activity.

We will not sell or rent your personal information to any third party.

3. SMS Marketing and Communication Preferences

Coolection may use SMS messaging to communicate with customers who opt in. These messages may include order updates, promotions, and cart reminders.

Abandoned Cart Messaging:
Coolection's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Opting Out:
You can opt out of SMS communications at any time by replying STOP to any message or contacting us at support@coolection.com. Standard messaging rates may apply.

4. Cookies and Tracking Technologies

Coolection uses cookies (alphanumeric identifiers stored on your device) to improve functionality and personalize your shopping experience. Cookies help our system recognize your browser and remember your preferences.

If you disable cookies in your browser, certain site features, including checkout, may not function properly.

5. Data Sharing with Third Parties

We may share limited data with trusted partners who assist in operating our website, processing payments, or conducting business functions, provided they agree to keep the information confidential.

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

Your payment and personal information are protected through secure socket layer (SSL) encryption and other industry-standard safeguards. While no online system is completely risk-free, Coolection takes every reasonable measure to protect your data.

7. International and GDPR Compliance

Coolection complies with global privacy principles and adheres to the core tenets of the General Data Protection Regulation (GDPR). We only process personal information for legitimate business purposes and with your consent where required. You have the right to request access, correction, or deletion of your data at any time.

8. Your Rights and Choices

You may:
- Request access to or deletion of your personal information.
- Update your communication preferences.
- Opt out of newsletters or SMS marketing.

All such requests can be directed to support@coolection.com.

9. Secure Shopping Assurance

Coolection uses secure payment systems and modern encryption technology to protect customer data. While we no longer extend additional financial guarantees, we are committed to maintaining a safe and reliable shopping experience.

10. Updates to This Policy

We may update this Privacy Policy and Data Usage Statement periodically to reflect changes in our practices or applicable laws. Any updates will be posted to this page with a revised 'Last Updated' date.

For any questions regarding this policy or your personal information, please contact us at support@coolection.com.